Privacy Policy

1) Scope & Definitions

This Policy applies to our websites, dashboards, apps, training platforms, and related services (collectively, “Services”). “Personal Data” means any data about an individual who is identifiable by or in relation to such data, as per the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

2) Information We Collect

• Identity & Contact: name, email, phone, company, role.
• Account & Usage: login events, pages/features used, device info (IP, browser), error logs.
• Transactions: orders, invoices, billing identifiers; payments are processed via secure gateways (we don’t store full card data).
• Support Content: messages, tickets, attachments you submit.
• Training Data: course progress, assessments, submissions where applicable.

3) How We Use Data

• Provide, maintain, and improve the Services and user experience.
• Account management, authentication, and security monitoring.
• Order processing, invoicing, taxation compliance (e.g., GST), and customer support.
• Service announcements, administrative messages, and optional marketing (with consent).
• Legal compliance and fraud prevention.

4) Legal Bases (India)

Processing is based on one or more of the following under Indian law (including the DPDP Act, IT Act 2000 and IT Rules 2021):

• Consent: where you opt-in (e.g., marketing emails, certain analytics).
• Performance of Contract: to deliver Services you request.
• Legal Obligation: taxation, accounting, law-enforcement requests.
• Legitimate Uses: service improvement, security, and fraud prevention consistent with applicable law.

5) Cookies & Tracking

We use essential cookies for login/session and security, and (where enabled) analytics/performance cookies to improve features. You can control cookies via browser settings; disabling some cookies may impact functionality.

6) Sharing & Disclosures

• Vendors: hosting, analytics, communications, payment gateways—bound by contracts and confidentiality.
• Legal: disclosures required by law or to protect rights, safety, and security.
• Business Transfers: merger, acquisition, or asset sale, where data may transfer under similar safeguards.

7) Data Security

We implement administrative, technical, and organizational measures appropriate to the risk, including access controls, encryption-in-transit, monitoring, and backups. No method of transmission or storage is 100% secure.

8) Data Retention

We retain Personal Data for as long as needed for the purposes described above or as required by law (e.g., tax records). We delete or de-identify data when no longer necessary.

9) Your Rights (DPDP Act)

• Right to access, correct, and erase your Personal Data (subject to lawful exceptions).
• Right to withdraw consent for optional processing (e.g., marketing).
• Right to grievance redressal and to nominate a person to exercise rights in case of incapacity.

To exercise your rights, contact us using the details in the Contact section. We may verify your identity before fulfilling requests.

10) Children’s Data

Our Services are intended for individuals who can legally form a binding contract. For any offering directed to children, we will obtain required verifiable consent from a parent/guardian as per applicable Indian law.

11) International Transfers

If Personal Data is processed outside India, we ensure appropriate safeguards consistent with applicable law and vendor contracts.

12) Grievance & Complaints

You may raise grievances using the contact details below. We aim to acknowledge and address grievances within reasonable timelines required by Indian law.

13) Changes to this Policy

We may update this Policy from time to time. Material changes will be notified via our website/dashboards or email (where appropriate). Continued use after changes indicates acceptance.